Platform Architecture

Enterprise-Grade AI Operations Layer.

Built for property firms of all sizes, from growing portfolios to large-scale operations. Designed for reliability, security, and seamless integration with existing property management systems.

Core Technologies

The Stack

AI Classification

Proprietary classification engine that determines issue category, urgency, and summary from unstructured tenant messages. Designed for property maintenance terminology and context.

Workflow Engine

Automated pipeline from intake to resolution: classification, assignment, notifications, and tracking handled end-to-end. SLA monitoring and escalation built in.

PMS Integration

Connects to Arthur Online with additional integrations planned. Designed for seamless data flow without migration. Your PMS remains the source of truth.

Admin Dashboard

Live issue tracking, status monitoring, contractor oversight, and filtering. Property managers get full visibility into every active and resolved issue.

Tenant Intake

WhatsApp Business API integration for tenant communication. Additional channels on the roadmap. All messages flow into a unified workflow regardless of source.

Security & Compliance

Built with security best practices. Data protection and compliance features evolving with the platform. Designed with privacy and auditability in mind.

AI Classification

Instant Triage & Routing

When a tenant sends a message like "The heating in my flat isn't working, it's been cold all day", Palisor's classification engine automatically extracts:

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    Category: HVAC
    Identifies whether the issue is plumbing, electrical, HVAC, appliance, pest control, structural, or other.
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    Urgency: Urgent
    Classifies as emergency, urgent, normal, or low priority based on keywords and context.
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    Summary: No heating in flat, tenant reports cold all day
    Generates a clear one-line summary so contractors immediately understand the issue.
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    SLA Deadline: 4 hours
    Sets appropriate response deadlines based on urgency, from 1 hour for emergencies to 48 hours for low priority.

The system then automatically retrieves tenant and property data, selects the right contractor based on assignment rules, dispatches the job, and notifies both the tenant and contractor, all without manual intervention.

Contractor Selection

Configurable Dispatch

Palisor routes every issue to the right contractor automatically, using configurable assignment rules tailored to your portfolio:

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    Specialty Matching: Plumber for plumbing, electrician for electrical, HVAC engineer for heating. The right trade for every job, every time.
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    Per-Property Rules: Different properties can use different contractors. Set up your preferred contractors per building and per category.
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    Default Contractors: Assign a catch-all contractor per property for any category that doesn't have a specific assignment.
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    Escalation Handling: If no contractor matches, the system flags the issue for manual assignment and alerts the property manager immediately.

Assignment rules are configured during onboarding to match your existing contractor relationships. As your contractor network evolves, rules can be updated at any time.

Integration Architecture

PMS Connectors

Palisor integrates with your existing property management system via secure REST API connections. We support:

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    Arthur Online: (Live) Integrated for tenant lookup, property data, and work order creation. Palisor reads from and writes to Arthur seamlessly.
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    PropertyMe: (Coming Q2 2026) Real-time webhook notifications for new tenants, lease changes, and maintenance updates.
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    Rent Manager: (Coming Q3 2026) Polling-based sync for systems without webhook support.
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    Custom Systems: We build custom connectors for proprietary or legacy systems. Contact us to discuss your PMS requirements.

Zero Data Migration: Your PMS remains the single source of truth. Palisor reads tenant and property data from your existing system. No duplicate data entry, no migration project, no disruption to your current workflows.

Security & Compliance

Security-First Approach

Property data is sensitive. Palisor is built with security-first principles from day one.

Data Protection

Appropriate encryption and security measures for data in transit and at rest. Tenant and property data handled with care and stored securely.

Audit & Accountability

Comprehensive logging of all system actions. Every classification, assignment, notification, and status change is recorded and traceable.

GDPR Awareness

Designed with GDPR principles in mind. We handle tenant data responsibly and are building data management capabilities as the platform matures.

Access Control

Property managers access their portfolios through authenticated sessions. Contractors receive only the information relevant to their assigned jobs.

Infrastructure

Hosted infrastructure with monitoring and backup procedures. Designed for reliability with the ability to scale as your portfolio grows.

Secure Development

Security-conscious development practices including dependency management and regular code review. Committed to continuous improvement.

Performance

Built for Scale

Palisor is designed to handle institutional portfolios with hundreds of units and dozens of maintenance requests per day.

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    Fast Classification: Tenant messages are classified and routed automatically. No manual triage, no delays.
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    End-to-End Automation: From intake to contractor dispatch to tenant notification, the full pipeline runs without manual intervention for routine issues.
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    Reliable Operations: Built for consistent uptime with monitoring and alerting. Designed to keep running so your tenants always get a response.
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    Scalable Architecture: Designed to grow with your portfolio. The system handles increasing volume without degrading performance.