The Autonomous Operations Layer for Property.
AI-powered maintenance automation that handles the entire workflow from tenant request to resolution. When a tenant reports an issue via WhatsApp, email, or web form, Palisor instantly classifies the problem, determines urgency, selects the best contractor, and manages the entire process—without human intervention.
Eliminate 60-70% of manual coordination. Scale from 100 to 400 units per manager.
Request AccessReduction in manual coordination: no more looking up tenant info, calling contractors, or sending updates manually.
Property capacity per manager. Handle 400 units with the same effort as 100 units.
Instant AI classification, urgency detection, and tenant data retrieval from existing PMS.
Seamless Integration
Zero Migration.
Palisor acts as an intelligence layer on top of your existing property management systems (Arthur Online, PropertyMe, Rent Manager). We do not replace your database; we make it actionable. From raw unstructured inputs (WhatsApp texts, emails, web forms) to structured database commitments and contractor dispatch, the loop is closed automatically.
┌─────────────────────────────────────────────────────────────────┐
│ TENANT INPUT │
│ ┌──────────────┐ │
│ │ WhatsApp │ │
│ │ Message │ │
│ └──────┬───────┘ │
└─────────────────────────────┼───────────────────────────────────┘
│
▼
┌─────────────────────────────────────────────────────────────────┐
│ PALISOR OPERATIONS LAYER │
│ │
│ ┌──────────────────────────────────────────────────────────┐ │
│ │ 1. AI Classification │ │
│ │ • Category detection (plumbing, electrical, HVAC) │ │
│ │ • Urgency assessment (emergency → low) │ │
│ │ • Sentiment analysis │ │
│ └──────────────────────────────────────────────────────────┘ │
│ │ │
│ ▼ │
│ ┌──────────────────────────────────────────────────────────┐ │
│ │ 2. Tenant Lookup (via PMS API) │ │
│ │ • Identify tenant from phone number │ │
│ │ • Retrieve property & unit details │ │
│ └──────────────────────────────────────────────────────────┘ │
│ │ │
│ ▼ │
│ ┌──────────────────────────────────────────────────────────┐ │
│ │ 3. Contractor Selection & Dispatch │ │
│ │ • Match specialty to issue category │ │
│ │ • Rank by performance & availability │ │
│ │ • Create work order & send notifications │ │
│ └──────────────────────────────────────────────────────────┘ │
│ │ │
│ ▼ │
│ ┌──────────────────────────────────────────────────────────┐ │
│ │ 4. SLA Tracking & Escalation │ │
│ │ • Monitor response deadlines │ │
│ │ • Alert property managers before breach │ │
│ └──────────────────────────────────────────────────────────┘ │
└─────────────────────────────┬───────────────────────────────────┘
│
▼
┌─────────────────────────────────────────────────────────────────┐
│ ARTHUR ONLINE (PMS) │
│ Work order created automatically with full details │
└─────────────────────────────────────────────────────────────────┘
End-to-End Autonomous Workflow
From the moment a tenant reports an issue to final resolution, Palisor handles everything automatically.
Intake & Classification
Tenant reports issue via WhatsApp, email, or web form. AI instantly classifies problem category (plumbing, electrical, HVAC, etc.), determines urgency level (emergency, urgent, normal, low), and analyzes emotional state.
Data Retrieval
System automatically looks up tenant information from existing PMS (Arthur Online, Rent Manager, etc.) without requiring data migration. Retrieves lease details, property history, warranty info.
Smart Dispatch
AI selects optimal contractor based on specialty match, geographic proximity, historical performance, cost efficiency, and current availability. Creates work order and assigns automatically.
Monitoring & Escalation
Tracks SLA deadlines, sends automatic updates to tenant and contractor, escalates to human property managers only when thresholds (cost, complexity, risk) are exceeded.
Plugs Into Your Existing Stack
No data migration required. Palisor connects directly to your current property management software via secure API integrations.
Arthur Online
Live Integration
PropertyMe
Coming Q2 2026
Rent Manager
Coming Q3 2026
Real-World Impact
Emergency Response
Tenant WhatsApps: "My toilet is overflowing, water everywhere!" Palisor detects emergency urgency, retrieves tenant's unit details from PMS, identifies 24/7 emergency plumbers within 5km, dispatches highest-rated available contractor, and notifies tenant—all within 60 seconds.
< 60s responseMulti-Property Portfolio
Property manager overseeing 300 units receives 40 maintenance requests per day. Palisor handles 28 automatically (70%), escalating only 12 that exceed cost thresholds or require human judgment. Manager's workload reduced from 8 hours/day to 2.5 hours/day.
70% automatedContractor Optimization
System analyzes 12 months of historical data: Electrician A completes jobs 15% faster and 10% cheaper than Electrician B, with 4.8/5.0 tenant satisfaction vs 4.2/5.0. Future electrical jobs automatically routed to Electrician A when available.
15% cost savingsSLA Compliance
Property has contractual SLA: emergencies within 4 hours, urgent within 24 hours, normal within 72 hours. Palisor tracks all deadlines, sends reminders at 50% and 80% elapsed time, auto-escalates to backup contractors if primary doesn't respond within threshold.
98% SLA hit rateAutonomous
Workflows
01 / AI Classification
Natural Language Processing analyzes unstructured tenant messages (WhatsApp, email, web forms). Classifies issue category (plumbing, electrical, HVAC, appliance, pest, etc.), determines urgency (emergency/urgent/normal/low), and detects emotional state (frustrated, angry, calm) to prioritize response tone.
02 / Zero-Migration Integration
Connects directly to your existing PMS (Arthur Online, PropertyMe, Rent Manager) via API. No data migration required. Instantly retrieves tenant lease data, unit details, warranty information, and maintenance history without human lookup.
03 / Intelligent Contractor Selection
Algorithmic vendor selection based on specialty match, geographic proximity, historical cost-performance analysis, current availability, and past tenant satisfaction ratings. Automatically creates work order, assigns contractor, and sends notifications.
04 / SLA Tracking & Escalation
Monitors service level agreement deadlines (4hr emergency, 24hr urgent, 72hr normal). Sends automatic progress updates to tenants and contractors. Escalates to human property managers only when cost, complexity, or risk thresholds are exceeded.
05 / Multi-Channel Intake
Accepts maintenance requests via WhatsApp, email, web form, SMS, or phone (with transcription). All channels normalized into single workflow. Tenants communicate however they prefer.
06 / Performance Analytics
Real-time dashboard showing automation rate, average response time, contractor performance rankings, cost trends, SLA compliance, and tenant satisfaction scores. Identify bottlenecks and optimization opportunities.
Join Our Founding Customers
We're partnering with forward-thinking property managers to refine our platform. Early access customers get direct input into our roadmap, priority support, and locked-in pricing as we scale.
Request Early Access